Excessive Usage – SMS
For plans equipped with “Unlimited SMS", the “Unlimited SMS” are granted as part of normal everyday mobile usage for individual consumers, and capped at 10,000 SMS, to be used locally to other Singapore landlines and mobile lines only.
This service shall not be re-sold, rented or utilised in any other way except as an individual sending out SMS to other local mobile users in the course of a normal day’s activities and in line with average SMS usage per month.
Customers who are found to be abusing the service, with outgoing SMS exceeding 10,000 SMS a month, may have their rights to unlimited SMS suspended, or subsequent SMS beyond the respective limits will be charged to the customer at the prevailing domestic SMS rates.
redONE reserves the right to implement and enforce this policy, and modify or amend this 10,000 SMS threshold if average SMS volume across the entire postpaid customer base increases, or decreases, over time.
Excessive Usage – Data
Software and applications which are used by you to send and/or receive, for uploading and/or downloading of files can contain very large amounts of data (e.g. Peer-to-Peer traffic like Bit Torrent or other similar file sharing applications). These software and applications demand a significantly huge amount of bandwidth which will negatively impact the speed and also cause network congestion. As a result thereof, a vast majority of customers will be affected from degradation of the quality of Service, and as such is deemed as excessive usage. Excessive usage can also be caused by spamming, virus activities, spy wares and/or other malwares which may reside in Customers’ Devices. These activities may be known or unknown to you and normally operates in the background of the Devices’ operations. Therefore, you must take all precautions and rightful actions to ensure that the above activities are controlled and minimised at all times. In addition, the redONE Products are meant for personal usage and consumption only. It is not to be used in Mi-Fi or similar devices for mass consumption. redONE reserves the right to implement and enforce the said Policy and charge the subscribers at its sole discretion upon occurrence of such activities.
You will enjoy the Service depending on the plans or packages subscribed. Each package or plan has a monthly usage volume allocation. The structures of volume and speed allocations for the various packages or plans offered by redONE are as per Table 1 (Limited Data Bundle for Amazing Plans) below:
| Mobile Package |
Data Package |
Speed |
Upon full utilisation of Allocated Data Package |
| Amazing8 |
5GB |
4G |
Data speed will be throttled to a maximum of 512kbps until subscriber purchases additional data add-on. |
| WOW10 |
10GB |
4G |
| WOW20 |
120GB |
4G |
| Super8 |
8GB + 1GB* |
4G |
| Super18 |
100GB + 2GB* |
4G |
| Super28 |
150GB + 3GB* |
4G |
| Super38 |
200GB + 4GB* |
4G |
| Unlimited48 |
300GB |
4G |
*Malaysia Roaming Data.
Table 1 (Limited Data Bundle)
For example, if you subscribe to the Amazing8 Plan, and exceed the monthly bandwidth volume allocation of 5GB, redONE will throttle your data access speed to a maximum of 128kbps, depending on user’s location and current network conditions. To continue to have access to high-speed data, customers may purchase additional data bundles. For the subsequent month, your data volume allocation will be reset, enabling you to enjoy the initial speed allocation as per your subscription.
Without limiting to the foregoing, redONE, on a goodwill basis, may take the aforesaid measures by prior notification to you in the following circumstances: If you have reached 80% of the monthly allocation volume, depending on package or plan which is subscribed, an SMS notification will be sent to you; If you have reached 100% of the monthly allocation volume, an SMS notification will be sent to you as well.
As with the original allocated volume, all additional volumes purchased shall be valid only until its’ add-on expiry date and beyond such dates, all unused volumes shall automatically expire and cannot be carried forward to the next month. On the bill cycle date, customer’s speed will be reverted to the original subscribed speed and the volume will be reset to the original allocated volume of 5GB or any other volumes as per package subscribed.
Notwithstanding the above, if you fail to receive any notification from redONE, redONE will still proceed to manage your speed and bandwidth if you have exceeded your volume allocation. Therefore, you must take the necessary measures to constantly monitor your usage. redONE reserves the right to review upwards or downwards the volume allocation and speeds depending on package or plan without prior notice as per the above table. Nevertheless, such reduction or restriction of speed or bandwidth will not limit or stop your activities or usage of the Service.
The data volume calculation shall take into consideration of ALL activities carried out by you including those knowing or unknowingly done under the Service. The responsibilities and onus of proving shall be on you to ensure that the Devices which are free from all viruses, spybots and malwares when using the Service. redONE reserves the right to release any information if it is required to do so by any law, regulatory body or court of law.
