redONE | Back To Basics

Value Added Services for Local Unlimited48

Enjoy exclusive value added service packages when you sign up for Unlimited48

  • Why would I need add-ons for the Local Unlimited Plan? Isn’t it Unlimited?

    As per all the Unlimited plans available in the market, a Fair Usage Policy (FUP) is tagged to our Local Unlimited Plan. The FUP is in place to prevent errant users from generating unnecessary large volumes of traffic on the network, such as using torrents apps.

    The FUP for the Local Unlimited Plan should be enough for a regular user. However, if you do manage to use up the allocated bundle, these add-ons will come in handy!

  • How long does the add-ons last for?

    These add-ons are one-off and are valid for thirty (30) days from the date of purchase. The full entitlement of the value and quantity will be charged once the purchase is confirmed.

    E.g. If a subscriber purchases a one-off 1GB Data add-on for $6 on 10 June 2021, the add-on will expire on 9 July 2021, even if there is leftover data.

  • How can I subscribe/cancel the add-ons?

    Subscription of all the add-ons is only available via the 1App. The app can be found in both the App Store and Google Play Store..

    As these add-ons are all one-off, they cannot be cancelled once they have been charged. The add-ons will expire thirty (30) days from the date of purchase.

  • Are these add-ons for the Local Unlimited Plan the same as the add-ons for the Amazing Plans?

    No, they are different. redDATA, redTEXT, and redTALK are exclusively for the Local Unlimited Plan only, whereas Data Add-on, redCALL, and redSMS are for the Amazing Plans only.

    The add-ons follow the properties of the Plans they are tagged to.

    i.e., redDATA will be capped at speeds of 5MBPS and will only be available for local mobile date usage in Singapore. redTALK & redTEXT are valid for use for local calls and SMS originating from Singapore to other domestic numbers only.

  • redDATA, redTALK, redTEXT, and SG2MY are add-ons that are available for purchase from 1 July 2021 onwards.
  • redDATA, redTALK, redTEXT, and SG2MY are one-off add-ons that are activated immediately and valid for 30 days from the date of activation
  • As these are one-off add-on, there will be no pro-rating of the quantity and the subscription fee of the add-ons.
  • redDATA, redTALK, redTEXT, and SG2MY add-ons are available for purchase to all redONE Local Unlimited Plan subscribers.
  • Subscribers will be able to subscribe the add-ons at anytime via the redONE 1App.
  • The redDATA add-on is applicable for local usage, in Singapore only.
  • The redTALK, and redTEXT add-ons are applicable for local usage, in Singapore only, to other domestic numbers only.
  • The SG2MY add-on is a 3-in-1 bundle that consists of
    • 3GB of Roam-Like-Home data (usage in both Singapore and Malaysia only),
    • 100 mins of IDD calls (originating from Singapore to other Malaysia numbers only)
    • 100 SMS (originating from Singapore to other Malaysia numbers only)
  • There will be no termination add-ons as this is a one-off service, valid for 30 days from the date of purchase.
  • There will be no refunds for add-ons once it has been purchased.
  • Add-ons will always be utilized first before the plan bundle is used.