• What is the Super Plan about?
  This is our newly improved all-in-one SIM-only plan, which includes mobile data that can be used in Singapore & Malaysia, and voice calls and SMS originating from Singapore to Singapore and Malaysia numbers.
• When are these plans available?
  The plans are ongoing and available effective from 1 May 2023.
• Where can I sign up for a redONE line?
  You can visit any of our redONE Partners to sign up for a redONE plan. You may also sign up online.
• Who is eligible to sign up for these plans?
  All new/existing personal individual, BRN lines, and MNP port-in numbers.
• Am I tied down to redONE by a contract?
  We do not tie our subscribers down with a contract. However, we do have a minimum billing period of at least two (2) billing cycles.
• What other fees do I have to take note of?
  From 7 Sept 2021 onwards, upon registration of the mobile line, a SIM Card fee of $10 and a 1st monthly payment of your subscription plan are required. These fees are payable upfront and non-refundable. The 1st month’s payment of your subscription plan will cover the 1st month’s bill. Any remaining will roll over to cover the fee for the following month.
• What happens if I do not fully utilise my bundled Data/Mins/SMS allocation?
  Your balance data quota for the month will be forfeited once the billing cycle ends.
• Can I boost my monthly data bundle after I take up one of these plans?
  Yes, you may. We have One-Off Data Add-On packets that last for thirty (30) days from the date of purchase. Data Add-ons are activated immediately upon purchase.
• How do I purchase a one-time Data Add-on?
  Both our data add-ons can only be purchased via our 1App.The 1App is available for download on both the App Store and Google Play Store.
  
• What is the Basic Internet? And what is the speed for Basic Internet?
  Basic Internet will kick in when your local data bundle is fully utilised, and your Internet speed will be throttled down to 512kbps. This is to prevent bill shock for our subscribers.
  
  512kbps is enough to send out basic messages and surf certain sites. To gain access to high-speed Internet again, you must purchase a data add-on bundle via our 1App. Alternatively, when the billing cycle resets on the 1st of every month, subscribers will have access to high-speed Internet from their bundle again.
• What is your current promotion?
  Our promotion is as follows:
  • Waiver of Registration Fee ($30)
  • FREE Caller ID until further notice
  • Free SIM Card delivery (For Online Registrations)
• Is there anything else that I should take note of?
  We have a Credit Limit (CL) assigned to each plan that varies in accordance with the plan value. The CL is in place to prevent bill shock. The CL is contributed by purchases of VAS, IDD and Roaming usage, and any excess usage of voice calls or SMS out of the plan bundle.
  
  When the CL quota has reached 80% and 100%, subscribers will receive an SMS alert to inform them. Upon 100% utilisation, subscribers might experience barring. This can be solved by contacting Customer Care.
• Can I cancel my mobile line in the middle of the month?
  Yes, you may cancel your line in the middle of the month. However, do note that there will be no prorate for lines terminated before the end of the month. All mobile lines will be charged the full month of usage once the month has begun.
  i.e., if a user terminates his/her mobile line on 1 July 2021, the user will be charged for the full month of July. It is advised that users terminate their lines towards the end of the month to fully utilise the line.

1. The above-published Super Plans will be reflected in the Customer Agreement Form (CAF) and Registration Form as Super8, Super18, Super28, Super38, respectively.

2. The Super Plans are valid starting from 1 May 2023.

3. These plans are applicable for all new and existing subscribers, and MNP port-in numbers.

4. Subscribers on the Super Plans will continue to use the plans until the subscriber or redONE decides to terminate the plan(s).

5. The monthly subscription fee for the Super Plan is only for bundled allocated data, voice calls, and SMS. The bundled allocated data is applicable for usage as stated in Singapore & Malaysia only, while the allocated bundled voice calls and SMS are applicable for usage originating from Singapore to Singapore and Malaysia numbers only

6. All prices quoted include GST and are based on monthly recurring service unless otherwise stated.

7. IDD & International Roaming are automatically activated for all subscribers. Should the subscriber travel to other countries (apart from Malaysia) and do not wish to incur Roaming charges, the subscriber should switch off the Data Roaming on their mobile equipment. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.

8. The charging block size for each service is as follows. Any actual usage that is smaller/shorter than the charging block size will be rounded up and charged as the respective charging block size:

ITEM	CHARGING BLOCK SIZE	RATE
Voice (local) - Outgoing	Block of 1 minute	$0.10/min
Voice (local) - Incoming	Block of 1 minute	N.A.
Voice (IDD) - Outgoing	Block of 1 minute	Depends on destination
Voice (International Roaming)	Block of 1 minute	Depends on destination
SMS (local)	Per message (140 characters)	$0.05
SMS (IDD)	Per message (140 characters)	$0.15
SMS (International Roaming)	Per message (140 characters)	Depends on destination
Data (local)	Block of 100KB	Deducted from local bundle / N.A.
Data (Malaysia)	Block of 100KB	Deducted from local bundle / N.A.
Data (International Roaming)	Block of 1 MB	Depends on destination
All prices stated above include 8% GST.

9. The Super Plan’s first bill will be prorated based on the subscriber's plan activation date.

10. There will be no prorate for lines terminated before the end of the month. All mobile lines will be charged the full month of usage once the month has begun.

For example, if a user terminates his/her mobile line on 1 May 2023, the user will be charged for the full month of May. Users are advised to terminate their lines towards the end of the month to utilise the line fully

11. Upon 100% utilisation of the allocated local data bundle for the Super Plans, the subsequent usage will be drawn from the Basic Internet data throttling at 512kbps speed. Customers may purchase Data Add-on to continue surfing the Internet at high speed

12. The Super Plan does not come with a contract. However, the subscriber will be charged for at least 2 billing cycles.

13. This offer's terms and conditions shall be read in addition to the redONE terms and conditions ("Principal Terms & Conditions") accepted by the Customer and shall be supplemental to the Principal Terms & Conditions. The Principal Terms and Conditions shall continue to apply and bind the Customer for this promotion.