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redONE Postpaid Local Unlimited48

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Data speeds capped at 5MBPS
Value Added Services Add Ons
redDATA From $4/month
redTALK From $3/month
redTEXT From $1.50/month
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  • What is the Local Unlimited Plan about?
    The Local Unlimited Plan, as its name states, gives you Unlimited access to local Data, Voice Calls, and SMS. However, there is a Fair Usage for all our Plans, which you may find out more from here.
  • 5MBPS sounds like a very limited speed I can surf the net on. Is that sufficient?
    Our team has done a thorough testing on a regular usage and is happy to report that we were able to seamlessly stream YouTube videos at 1080p without any advanced buffering required. While downloading may take a little while longer for an average user, 5MBPS will be more than enough speeds to be surfing/streaming on.
  • Can I use the Local Unlimited Plan in Malaysia?
    Unlike our Amazing Plans that comes with Borderless Data Experience, the Local Unlimited Plan bundle is for use in Singapore only. However, you may purchase add-ons (coming soon) that are specially for usage in Malaysia via the 1App.
  • When are these plans available?
    The Local Unlimited Plan is available from 1 July 2021.
  • Where can I sign up for a redONE line?
    You can visit any of our redONE Partners to sign up for a redONE plan. You may also sign up online.
  • Who is eligible to sign up for these plans?
    All new/existing personal individual, BRN lines, and MNP port-in numbers.
  • Am I tied down to redONE by a contract?
    We do not tie our subscribers down with a contract. However, we do have a minimum billing period of at least two (2) billing cycles.
  • What other fees do I have to take note of?
    Upon registration of the mobile line, there will be a one-time registration fee of $30, a SIM card fee of $10, and an advance payment of 1 month subscription of your selected mobile plan. These fees are payable upfront and non-refundable. Our registration fee, however, will be waived till further notice.
  • What happens if I use up the allocated data/mins/SMS in the Local Unlimited Plan?
    That will be quite a feat! Should you fully utilise the allocated data in the Local Unlimited Plan, you will not be able to access and surf the Internet. To continue to use data, you will have to purchase add-ons (coming soon) via the 1App. The add-ons are one-off and lasts for thirty (30) days from the date of purchase. Add-ons are activated immediately upon purchase.Do note that the data add-ons for the Local Unlimited Plan are capped at speeds of 5MBPS – like our Local Unlimited Plan itself.
  • How do I purchase Add-on?
    All add-ons can only be purchased via our 1App. The add-ons for Unlimited Plan are coming soon.
    The 1App is available for download on both the App Store and Google Play Store.
  • What is your current promotion?
    Our promotion is as follows: Waiver of Registration Fee ($30) FREE Caller ID until further notice Free SIM Card delivery (For Online Registrations)
  • Is there anything else that I should take note of?
    We have a Credit Limit (CL) assigned to each plan that varies in accordance with the plan value. The CL is in place to prevent bill shock. The CL is contributed by purchases of Value-Added Services (VAS), IDD and Roaming usage, and any excess usage of voice calls or SMS out of the plan bundle. When the CL quota has reached 80% and 100%, subscribers will receive an SMS alert to inform them. Upon 100% utilisation, subscribers might experience barring. This can be solved by contacting Customer Care.
  • Can I cancel my mobile line in the middle of the month?
    Yes, you may cancel your line in the middle of the month. However, do note that there will be no prorate for lines terminated before the end of the month. All mobile lines will be charged the full month of usage once the month has begun. i.e., if a user terminates his/her mobile line on 1 October 2021, the user will be charged for the full month of October. It is advised that users terminate their lines towards the end of the month to fully utilise the line.

  1. The Local Unlimited Plan will be reflected in the Customer Agreement Form (CAF) and Registration Form as UNLIMITED48.

  2. The new Local Unlimited Plan is valid starting from 1 July 2021.

  3. The plan is applicable for all new and existing subscribers, and MNP port-in numbers.

  4. The new Local Unlimited Plan has a Fair Usage Policy of 300GB, 10,000 minutes, and 10,000 SMS. The data speed is capped at 5MBPS.

  5. The Local Unlimited Plan is meant for personal usage and consumption only. It will not be allowed to be used in Mi-Fi or similar devices for mass consumption. redONE reserves the right to charge the subscribers should this be the case.

  6. redONE reserves the right to request users to suspend or deactivate or terminate the Service Number(s) of a MVNO Customer in the following circumstances:

    • if redONE reasonably suspects that there has been fraud or illegal use by the subscriber;

    • if redONE reasonably determines that there has been unauthorised use, excessive use, unreasonable use and/or use not typical of a normal end user by the subscriber;

    • if equipment of the subscriber is causing interference with the redONE mobile network;

    • if redONE reasonably believes the subscriber is jeopardising the operation or quality of the redONE mobile network or the services redONE supplies to redONE Customers; and/or

    • if redONE is required or instructed to do so by a regulatory body, governmental authority, law enforcement agency or Court order.

  7. Subscribers on the Local Unlimited Plan will continue to use the plan until either party terminates or change the plan(s) with redONE.

  8. Monthly subscription fee for the Local Unlimited Plan is only for bundled allocated data, and bundled voice calls and SMS only. The bundled allocated data, voice calls, and SMS are applicable for usage in Singapore only.

  9. All prices quoted include 7% GST and based on monthly recurring service unless otherwise stated.

  10. IDD & International Roaming are automatically activated for all subscribers. Should the subscriber travel to other countries (apart from Malaysia) and do not wish to incur Roaming charges, the subscriber should switch off the Data Roaming on their mobile equipment. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.

  11. The charging block size for each service is as follows. Any actual usage that is smaller/shorter than the charging block size will be rounded up and charged as the respective charging block size:

    CHARGING BLOCK SIZE RATE
    Voice (local) – Outgoing Block of 1 minute $0.10/min
    Voice (local) – Incoming Block of 1 minute N.A.
    Voice (IDD) – Outgoing Block of 1 minute Depends on destinations
    Voice (International Roaming) Block of 1 minute Depends on destinations
    SMS (local) Per message (140 characters) $0.05
    SMS (IDD) Per message (140 characters) $0.15
    SMS (International Roaming) Per message (140 characters) Depends on destinations
    Data (Local) Block of 100 KB Deducted from local bundle / N.A.
    Data (Malaysia) Block of 100 KB Deducted from local bundle / N.A.
    Data (International Roaming) Block of 1 MB Depends on destinations

    Prices stated above include 7% GST

  12. The Local Unlimited Plan’s first bill will be prorated based on the subscriber's date of plan activation.

  13. There will be no prorate for lines terminated before the end of the month. All mobile lines will be charged the full month of usage once the month has begun. i.e. if a user terminates his/her mobile line on 1 August 2021, the user will be charged for the full month of August. It is advised that users terminate their lines towards the end of the month to fully utilise the line.

  14. Upon 100% utilisation of the allocated data bundle for the Local Unlimited plans, the subscriber will not be able to surf and access to data. The subscriber may opt to purchase Data Add-on (at speed cap of 5MBPS) to continue surfing the Internet at high speed.

  15. The Local Unlimited Plan do not come with a contract. However, the subscriber will be charged for a minimum of 2 billing cycles.

  16. redONE reserves the right to discontinue the Local Unlimited Plan as and when it deems it required and necessary. In the event the plan(s) is discontinued, and subscribers are required to migrate to another redONE plan (possibly without compensation if the situation warrants it), there will be a wind down period of 12 months, where affected subscribers will be notified at least 12 months in advance.

  17. This offer's terms and conditions shall be read in addition to the terms and conditions of the redONE terms and conditions ("Principal Terms & Conditions") accepted by the Customer and shall be supplemental to the Principal Terms & Conditions. The Principal Terms and Conditions shall continue to apply and bind the Customer for purposes of this promotion.