|Value Added Services Add Ons|
The Local Unlimited Plan will be reflected in the Customer Agreement Form (CAF) and Registration Form as UNLIMITED48.
The new Local Unlimited Plan is valid starting from 1 July 2021.
The plan is applicable for all new and existing subscribers, and MNP port-in numbers.
The new Local Unlimited Plan has a Fair Usage Policy of 300GB, 10,000 minutes, and 10,000 SMS. The data speed is capped at 5MBPS.
The Local Unlimited Plan is meant for personal usage and consumption only. It will not be allowed to be used in Mi-Fi or similar devices for mass consumption. redONE reserves the right to charge the subscribers should this be the case.
redONE reserves the right to request users to suspend or deactivate or terminate the Service Number(s) of a MVNO Customer in the following circumstances:
if redONE reasonably suspects that there has been fraud or illegal use by the subscriber;
if redONE reasonably determines that there has been unauthorised use, excessive use, unreasonable use and/or use not typical of a normal end user by the subscriber;
if equipment of the subscriber is causing interference with the redONE mobile network;
if redONE reasonably believes the subscriber is jeopardising the operation or quality of the redONE mobile network or the services redONE supplies to redONE Customers; and/or
if redONE is required or instructed to do so by a regulatory body, governmental authority, law enforcement agency or Court order.
Subscribers on the Local Unlimited Plan will continue to use the plan until either party terminates or change the plan(s) with redONE.
Monthly subscription fee for the Local Unlimited Plan is only for bundled allocated data, and bundled voice calls and SMS only.The bundled allocated data, voice calls, and SMS are applicable for usage in Singapore only.
All prices quoted include 7% GST and based on monthly recurring service unless otherwise stated.
IDD & International Roaming are automatically activated for all subscribers. Should the subscriber travel to other countries (apart from Malaysia) and do not wish to incur Roaming charges, the subscriber should switch off the Data Roaming on their mobile equipment. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
The charging block size for each service is as follows. Any actual usage that is smaller/shorter than the charging block size will be rounded up and charged as the respective charging block size:
|CHARGING BLOCK SIZE||RATE|
|Voice (local) – Outgoing||Block of 1 minute||$0.10/min|
|Voice (local) – Incoming||Block of 1 minute||N.A.|
|Voice (IDD) – Outgoing||Block of 1 minute||Depends on destinations|
|Voice (International Roaming)||Block of 1 minute||Depends on destinations|
|SMS (local)||Per message (140 characters)||$0.05|
|SMS (IDD)||Per message (140 characters)||$0.15|
|SMS (International Roaming)||Per message (140 characters)||Depends on destinations|
|Data (Local)||Block of 100 KB||Deducted from local bundle / N.A.|
|Data (Malaysia)||Block of 100 KB||Deducted from local bundle / N.A.|
|Data (International Roaming)||Block of 1 MB||Depends on destinations|
Prices stated above include 7% GST
The Local Unlimited Plan’s first bill will be prorated based on the subscriber's date of plan activation.
There will be no prorate for lines terminated before the end of the month. All mobile lines will be charged the full month of usage once the month has begun. i.e. if a user terminates his/her mobile line on 1 August 2021, the user will be charged for the full month of August. It is advised that users terminate their lines towards the end of the month to fully utilise the line.
Upon 100% utilisation of the allocated data bundle for the Local Unlimited plans, the subscriber will not be able to surf and access to data. The subscriber may opt to purchase Data Add-on (at speed cap of 5MBPS) to continue surfing the Internet at high speed.
The Local Unlimited Plan do not come with a contract. However, the subscriber will be charged for a minimum of 2 billing cycles.
redONE reserves the right to discontinue the Local Unlimited Plan as and when it deems it required and necessary. In the event the plan(s) is discontinued, and subscribers are required to migrate to another redONE plan (possibly without compensation if the situation warrants it), there will be a wind down period of 12 months, where affected subscribers will be notified at least 12 months in advance.
This offer's terms and conditions shall be read in addition to the terms and conditions of the redONE terms and conditions ("Principal Terms & Conditions") accepted by the Customer and shall be supplemental to the Principal Terms & Conditions. The Principal Terms and Conditions shall continue to apply and bind the Customer for purposes of this promotion.