redONE | Back To Basics

What is the Super Plan about?

This is our newly improved all-in-one SIM-only plan, which includes mobile data that can be used in Singapore & Malaysia, and voice calls and SMS originating from Singapore to Singapore and Malaysia numbers.

When are these plans available?

The plans are ongoing and available effective from 1 May 2023.

Where can I sign up for a redONE line?

You can visit any of our redONE Partners to sign up for a redONE plan. Alternatively, you may register your interest online.

Who is eligible to sign up for these plans?

All new/existing personal individual, BRN lines, and MNP port in numbers.

What other fees do I have to take note of?

From 7 Sept 2021 onwards, upon registration of the mobile line, a SIM Card fee of $10 and a 1st monthly payment of your subscription plan are required. These fees are payable upfront and non-refundable. The 1 st month’s payment of your subscription plan will cover the 1st month’s bill. Any remaining will roll over to cover the fee for the following month.

Can I boost my monthly data bundle after I take up one of these plans?

Yes, you may. We have One Off Data Add-On packages that last for thirty (30) days from the date of purchase. Data Add ons are activated immediately upon purchase.

What is the Basic Internet? And what is the speed for Basic Internet?

Basic Internet will kick in when your local data bundle is fully utilised, and your Internet speed will be throttled down to 128 kbps *. This is to prevent bill shock for our subscribers. 128kbps * is enough to send out basic messages and surf certain sites. To gain access to high-speed Internet again, you must purchase a data add-on bundle via our 1App. Alternatively, when the billing cycle resets on the 1st of every month, subscribers will have access to high-speed Internet from their bundle again

Is there anything else that I should take note of?

We have a Credit Limit (CL) assigned to each plan that varies in accordance with the plan value. The CL is in place to prevent bill shock. The CL is contributed by purchases of VAS, IDD and Roaming usage, and any excess usage of voice calls or SMS out of the plan bundle. When the CL quota has reached 80% and 100%, subscribers will receive an SMS alert to inform them. Upon 100% utilisation, subscribers might experience barring. This can be solved by contacting Customer Care.

  1. The Super Plans are valid starting from 1 May 2023 and are available for registration to all new and existing subscribers and MNP port-in numbers.
  2. Subscribers on the Super Plans will continue to use the plans until the subscriber or redONE decides to terminate the plan(s).
  3. The monthly subscription fee for the Super Plan is only for bundled allocated data, voice calls, and SMS. The bundled allocated data is applicable for usage as stated in Singapore & Malaysia, respectively, while the allocated bundled voice calls and SMS are applicable for usage originating from Singapore to Singapore and Malaysia numbers only.
  4. All prices quoted include GST and are based on monthly recurring service unless otherwise stated.
  5. IDD & International Roaming are automatically activated for all subscribers. Should the subscriber travel to other countries (apart from Malaysia) and not wish to incur Roaming charges, the subscriber should switch off the Data Roaming on their mobile equipment. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
  6. Should a subscriber utilise their full data bundle available for Malaysia Roaming, they will not be able to utilise their data in Malaysia. A purchase of the Value-Added-Service (VAS) redDATA MY would allow the usage of Malaysia Roaming Data once again. The data bundle cap for Singapore (Local) and Malaysia data are separate. 
  7. The Super Plan’s first bill will be prorated based on the subscriber's plan activation date.
  8. There will be no prorating for lines terminated before the end of the month. All mobile lines will be charged the full month of usage once the month has begun.For example, if a user terminates his/her mobile line on 1 May 2023, the user will be charged for the full month of May. Users are advised to terminate their lines towards the end of the month to utilise the line fully. 
  9. Upon 100% utilisation of the allocated local data bundle for the Super Plans, the subsequent usage will be throttled down to Basic Internet speed. Customers may purchase Data Add-on to continue surfing the Internet at high speed.
  10. The Super Plan does not come with a contract. However, the subscriber will be charged for at least 2 billing cycles.
  11. This offer's terms and conditions shall be read in addition to the redONE terms and conditions ("Principal Terms & Conditions") accepted by the Customer and shall be supplemental to the Principal Terms & Conditions. The Principal Terms and Conditions shall continue to apply and bind the Customer for this promotion.