What is the Super Plan about?
This is our newly improved all-in-one SIM-only plan, which includes mobile data that can be used in Singapore & Malaysia, and voice calls and SMS originating from Singapore to Singapore and Malaysia numbers.
When are these plans available?
The plans are ongoing and available effective from 1 May 2023.
Where can I sign up for a redONE line?
You can visit any of our redONE Partners to sign up for a redONE plan. Alternatively, you may register your interest online.
Who is eligible to sign up for these plans?
All new/existing personal individual, BRN lines, and MNP port in numbers.
What other fees do I have to take note of?
From 7 Sept 2021 onwards, upon registration of the mobile line, a SIM Card fee of $10 and a 1st monthly payment of your subscription plan are required. These fees are payable upfront and non-refundable. The 1 st month’s payment of your subscription plan will cover the 1st month’s bill. Any remaining will roll over to cover the fee for the following month.
Can I boost my monthly data bundle after I take up one of these plans?
Yes, you may. We have One Off Data Add-On packages that last for thirty (30) days from the date of purchase. Data Add ons are activated immediately upon purchase.
What is the Basic Internet? And what is the speed for Basic Internet?
Basic Internet will kick in when your local data bundle is fully utilised, and your Internet speed will be throttled down to 128 kbps *. This is to prevent bill shock for our subscribers. 128kbps * is enough to send out basic messages and surf certain sites. To gain access to high-speed Internet again, you must purchase a data add-on bundle via our 1App. Alternatively, when the billing cycle resets on the 1st of every month, subscribers will have access to high-speed Internet from their bundle again
Is there anything else that I should take note of?
We have a Credit Limit (CL) assigned to each plan that varies in accordance with the plan value. The CL is in place to prevent bill shock. The CL is contributed by purchases of VAS, IDD and Roaming usage, and any excess usage of voice calls or SMS out of the plan bundle. When the CL quota has reached 80% and 100%, subscribers will receive an SMS alert to inform them. Upon 100% utilisation, subscribers might experience barring. This can be solved by contacting Customer Care.