1. When are these WOW Plans available?
These WOW Plans are available from 18th April 2022 onwards.

2. Where can I sign up for the WOW Plans?
You may register for our WOW Plans only through our Partners. Locate your nearest Partner here or, leave us with your details here and we will get one of our Partners to contact you instead.

3. How are the WOW Plans different from the Amazing or Unlimited Plans?
The WOW Plans are meant for local data usage in SG only.

4. Is there a tie down period for these WOW Plans?
Our plans are no contract. However, we do have a minimum billing period of at least (2) billing cycles.

5. What are the other fees I should be aware of?
a) $10 SIM Card Fee
b) 1st Month payment of your subscription plan. (The 1st month payment of your subscription plan will cover the 1st month bill. Any remaining will roll over to cover the fee for the following month.)
c) $30 Registration Fee (Waived till further notice)

6. Can I roam with data in Malaysia?
You will have to purchase a redCONNECT MY data add-on VAS in order to roam in Malaysia. We have two options available; 1GB & 5GB.

7. How do I purchase the add-ons (data, mins, SMS)?
Add-ons can only be purchased via our 1App. The 1App is available for download on both the App Store and Google Play Store.

8. Is there anything else that I should take note of?
We have a Credit Limit (CL) assigned to each plan that varies in accordance with the plan value. The CL is in place to prevent bill shock. The CL is contributed by purchases of VAS, IDD and Roaming usage, and any excess usage of voice calls or SMS out of the plan bundle.

When the CL quota has reached 80% and 100%, subscribers will receive an SMS alert to inform them. Upon 100% utilisation, subscribers might experience barring. This can be solved by contacting Customer Care.

WOW Plans Terms & Conditions

1. The Wow plans are valid starting from 18 April 2022.
2. These plans are applicable for all new and existing subscribers, and MNP port-in numbers.
3. There will be a $10 administration fee will be charged for change of plan for existing users.
4. Subscribers on Wow plans will continue to use the plans until either party terminates the plan(s).
5. Outgoing call and/or SMS originating from Singapore to Other Licensed Network Operators (OLNOS) in Singapore only.
6. Upon 100% utilisation of the allocated data bundle for Wow plans, the subsequent usage will be drawn from the Basic Internet Data throttling at 128kbps without incurring extra data charges.
7. The Wow plans (data, mins and SMS) only applicable for usage in Singapore only.
8. Customers who wish to utilise data in Malaysia will have to purchase redCONNECT MY. Separate charges apply. Visit www.redone.com.sg/promotion/wowplans on VAS charges.
9. All prices displayed are inclusive of 7% prevailing GST and are based on monthly recurring service unless otherwise stated.
10. redONE reserves the right to amend any terms and conditions without any prior notice.
    

WOW Plans VAS Terms & Conditions

1. These (One-off) VASes valid for 30-days are applicable for all Wow Plans only, not applicable to the Amazing and Unlimited Plans.
   
2. redCONNECT SG is applicable for data usage in Singapore only. The add-on will be deducted first, followed by the bundled data.
3. redCONNECT MY is applicable for data usage in Malaysia only.
4. Upon full utilisation of the redCONNECT MY add-on, there will be no data connection (no pay-per-use) available.
   
5. redCHAT SG is applicable for calls originating from Singapore to all Singapore numbers only.
6. redCHAT MY is applicable for calls originating from Singapore to all Malaysian numbers only.
7. redMESSAGE SG is applicable for calls originating from Singapore to all Singapore numbers only.
8. redMESSAGE MY is applicable for calls originating from Singapore to all Malaysian numbers only.
9. Upon full utilisation of the redCHAT and redMESSAGE SG/MY add-ons, continued usage will be charged at pay-per-use rates.
10. redONE reserves the right to amend any terms and conditions without any prior notice.