redONE | Back To Basics


    1. Access the redONE SG 1App

    2. Tap the third icon from the left on the bottom panel

    3. Tap on Data Add-On

    4. Tap on Data Add-On (Recurring)

    5. Tap on Data Add-On 2GB (Recurring) - $5.00

    6. Tap on confirm

    7. You will receive a SMS notification shortly

1.    What is the Data Add-on (Recurring) for?
        Data Add-on (Recurring) are data packages available for purchase to continue to enjoy high speed data.

2.    What is this promotion about?
        As part of our Christmas celebrations, instead of the standard price of 1GB of data for $5,
        We are now offering our subscribers the option of 2GB of data for $5.
        Get twice the amount of data for the same price!

3.    Do I get the full 2GB of data once I purchase the promotion package?
        The value and the quantity of the Xmas promotion is pro-rated in the first month,
        and follows your billing cycle (1st of every month). 
        E.g. If a subscriber purchases the Xmas promotion of 2GB Data add-on for $5 on 10 December,
        he/she will be charged:

CalculationsTotal Entitlements
Data Ada-On21/31 x 2GB1.35GB
Cost21/31 X $5$ 3.39

    How can I subscribe to this Xmas promotion?
        Simply follow the steps stated above!

5.    Does this Xmas promotion come equipped with Data Without Borders?
        Yes, our Data Add-on (Recurring) packages are equipped with Data Without Borders.        
        This means that you are able to purchase these Data add-on packages     
        and use them freely in both Singapore & Malaysia. 

6.    How do I cancel this Xmas promotion?
        You can cancel it via the 1App or by contacting our Customer Care team.        
        However, do note that cancellation will be implemented immediately, and there will be no refunds        
        for unused data consumption.
        It is advised that cancellation of the Xmas promotion should be done at the end of the month. 

7.    I have cancelled my subscription to this Xmas promotion. Can I subscribe to it again?     
        This Xmas promotion is only available for purchase via the 1App, from 1 – 31 December 2019.
        After which, it will not be available for purchase anymore. 

8.    Will I be tied to a contract if I subscribe to this Xmas promotion?
        However, the subscription fee will not be pro-rated and a full month subscription fee will be charged to your bill.





1. Xmas Promotion (2GB - $5) is available for purchase between 1 – 31 December 2019 only.

2. Xmas Promotion (2GB - $5) is a monthly recurring add-on that will automatically refresh with the plan’s billing cycle.

3. In the first month of the purchase of this add-on, the price & data of the add-on will be pro-rated accordingly. If the subscriber cancels the subscription of the Xmas promotion in the middle of the any month, the add-on will be cancelled immediately. However, the price of the Xmas Promotion (2GB - $5) will still be fully charged and not be pro-rated or refunded to the subscriber.

4. The Xmas Promotion (2GB - $5) & Data Add-on (Recurring) options are mutually exclusive. Subscribers who wish to purchase the Xmas Promotion (2GB - $5) will have to cancel their existing Data Add-on (Recurring) package (if applicable) before they are able to register for the Xmas promotion.

5. However, One-Off and Xmas Promotion (2GB - $5) options are not mutually exclusive. Subscribers will be able to subscribe to both One-Off & Xmas Promotion (2GB - $5) options. In the event, a subscriber has both a One-Off add on and the Xmas Promotion (2GB - $5) add-on, the One-off bundle will be used first, followed by the Xmas Promotion (2GB - $5) bundle.

6. Subscribers can request to terminate Xmas Promotion (2GB - $5) at any time. The termination of the add-on is effective immediately.

7. Subscribers will be charged a full one (1) month subscription fee for the particular month even if the subscriber terminates Xmas Promotion (2GB - $5) at the beginning or middle or end of the month. Subscribers are advised to terminate Xmas Promotion (2GB - $5) before the start of the next bill cycle.