redONE | Back To Basics

WE HAVE UPSIZED OUR PLANS!

Introducing our new improved plans, Amazing18+ and Amazing28+! More data, more fun!
Amazing18+
S$18 / MONTH
Mobile Data
10GB (4G LTE)
Unlimited Basic Internet
Calls
1,000 mins among
redONE Singapore users
200 mins voice calls to all Singapore and
Malaysia networks
S$0.10/min to all Singapore and
Malaysia networks
(after bundled mins are fully utilised)
SMS/MMS
20 SMS
S$0.05/SMS to all Singapore and
Malaysia networks
Amazing28+
S$28 / MONTH
Mobile Data
20GB (4G LTE)
Unlimited Basic Internet
Calls
1,000 mins among
redONE Singapore users
300 mins voice calls to all Singapore and
Malaysia networks
S$0.10/min to all Singapore and
Malaysia networks
(after bundled mins are fully utilised)
SMS/MMS
30 SMS
S$0.05/SMS to all Singapore and
Malaysia networks

How to sign up?

  1. Simply go to any of our shops. You may find it here.
  2. Subscribe to our Amazing18+ or Amazing28+ Postpaid Plan.
  3. Alternatively, you may sign up here.
  1. What are these Amazing plans about?
    These are our newly improved all-in-one SIM-only plans, which include data, voice calls, and SMS.

  2. When are these plans available?
    The plans are available effective from 3 June 2020.

  3. Where can I sign up for a redONE line?
    You can visit any of our redONE Partners to sign up for a redONE plan. You may also sign up online. 

  4. Who is eligible to sign up for these plans?
    All new/existing personal individual, BRN lines, and MNP port-in numbers.

  5. Am I tied down to redONE by a contract?
    We do not tie our subscribers down with a contract. However, we do have a minimum billing period of at least two (2) billing cycles.

  6. What other fees do I have to take note of?
    Upon registration of the mobile line, there will be a one-time registration fee of $30, and a SIM card fee of $10. These fees are payable upfront and non-refundable. Our registration fee will be waived till further notice.

  7. What happens if I do not fully utilise my bundled data allocation?
    Your balance data quota of the month will be forfeited.

  8. After I take up one of these plans, am I allowed to boost my monthly data bundle?
    Yes, you may. We have two different options for data add-ons; One-Off and Recurring. One-Off Data Add-On lasts for thirty (30) days from the date of purchase. Recurring Data Add-ons follow the subscriber’s billing cycle and will be pro-rated accordingly. Data Add-ons are activated immediately upon purchase.

  9. How do I purchase one-time Data Add-on?
    Both our data add-ons can only be purchased via our 1App.
    The 1App is available for download on both the App Store and Google Play Store.


  10. What is Basic Internet? And what is the speed for Basic Internet?
    Basic Internet will kick in when your local data bundle is fully utilised, and your Internet speed will be throttled down to 128kbps. This is to prevent bill shock for our subscribers.

    128kbps is enough to send out basic messages. To gain access to high speed Internet again, all you have to do is purchase a data add-on bundle via our 1App.

    Alternatively, when the bill cycle resets on the 1st of every month, subscribers will have access to high speed Internet from their bundle again.


  11. What is your current promotion?
    - Our promotion is as follows: 
    - Waiver of Registration Fee ($30)
    - FREE Caller ID until further notice 
    - Free SIM Card delivery


  12. Is there anything else that I should take note of?
    We have a Credit Limit (CL) assigned to each plan that varies in accordance to the plan value. The CL is in place to prevent bill shock. The CL is contributed by purchases of VAS, IDD and Roaming usage, and any excess usage of voice calls or SMS out of the plan bundle.When the CL quota has reached 80% and 100%, subscribers will receive an SMS alert to inform them. Upon 100% utilisation, subscribers might experience barring. This can be solved by contacting Customer Care.

  1. The Amazing plans are valid starting from 3 June 2020.
  2. Subscribers on the Amazing plans will continue to use the plans until either the subscriber or redONE terminates the plan(s).
  3. Monthly access fee for the Amazing plans is only for bundled allocated data, to be used in both Singapore & Malaysia only, and bundled voice calls and SMS originating from Singapore only. The allocated bundled voice calls and SMS are applicable for usage, originating from Singapore, to Singapore and Malaysia numbers only.
  4. When the 1,000 On-Net minutes for the Amazing plans are fully utilised, subsequent usage will be charged under the remaining voice bundle of the Amazing plans (if applicable), following which, usage will be charged at Pay-Per-Use (PPU) rate at S$0.10 per minute.
  5. The 1,000 On-Net minutes is valid among redONE Singapore users only.
  6. The Amazing plans' first bill will be prorated based on the subscriber’s date of plan activation. Our billing cycle is at the 1st of every month.
  7. All prices quoted include 7% GST and based on monthly recurring service unless otherwise stated.
  8. The regular Terms & Conditions of signing a redONE line applies.
  9. redONE reserves the right to amend the Terms & Conditions without prior notice.