What does changing of base plan means? It means that you can upgrade or downgrade your amazing plans!
Is there any fee charged if I wish to change my base plan? Yes. A processing fee of $10 is charged, regardless of upgrading or downgrading your plan.
I have not completed my billing cycle and would like to change my plan. Can I do that? Sure, it is advised that you chat with our Customer Care team if you decide to change your plan before your minimum billing cycle is fulfilled. This is because there might be a penalty included (which we will waive!) for customers who have not completed the billing cycle. Informing our Customer Care team will allow them to put in a request for the waiver to be approved.
I have successfully changed my plan. Can I still purchase add-ons? Of course, you can! Simply purchase any of our add-ons on the redONE SG 1App.