Frequently Asked Questions

We have a slew of reasons why you should choose us, but here’s a condensed version; we have one of the lowest priced postpaid plans and you can enjoy seamless roaming in both Singapore & Malaysia.

You can refer to our Why Us page for more information.



¹Refer to Fair Use Policy

You can signup for a redONE line via 2 ways

1. Visit any of our redONE partners to sign up for a redONE plan.
2. Sign up via our online registration here. We offer Home Delivery & Self-Pick-Up for registrations done online.
• For Home Delivery, kindly ensure that the registrant will be the one receiving the SIM Card as our Sales Partner will need to verify him/her.

For Singapore citizens and Permanent Residents (PR), please bring your original NRIC. For foreigners, please bring along your original FIN card, and other supporting documents verifying your residential address in Singapore. E.g. Employment Pass / S Pass / Student Pass / Long Term Dependant Pass / Work Permit (minimum 6 months’ validity from date of expiry). Passport is not accepted.
E.g. Utilities bill, bank / credit card statement (within 3 months)

No, all line terminations are irreversible.

Yes, you may do a Port-In Request at any of our partners. Our friendly partners will guide you on the process. However, do note that port-ins can only be done for Postpaid numbers. If you have a prepaid number, you are required to convert it to a Postpaid number under the existing telco in order to port-in to redONE.

New registration will take up to 1-2 hours. If you are porting over your existing line from another telco, it will take up to 1-2 working days.

We understand that people (and telecommunication companies) sometimes make mistakes. We will be glad to sign you up. All we ask is a deposit in accordance to the plan that you have registered for.

An MVNO is a Mobile Virtual Network Operator. “Virtual” means we do not have our own mobile network and we use the network capacity of a major local provider. However, we do everything else ourselves, such as product design, customer service, billing, marketing and etc. We are a relatively new company and introduced into the Singapore market in 2019.

Currently, the only way to access to your redONE account to check on your balances is by downloading the 1App (available on iOS and Android devices).

redONE has 1 billing cycle per month; the 1st of each month. The first bill will be pro-rated accordingly, dependent on the day of activation. E.g. If you have signed up for a mobile line on 7th May 2019, your first bill cycle will run from 7th May – 31st May 2019. The following bill will run from 1st June – 30th June 2019, and so on.

From 7 Sept 2021 onwards, upon registration of the mobile line, there will be a SIM Card fee of $10 and a 1st month payment of your subscription plan required. These fees are payable upfront and non-refundable. The 1st month payment of your subscription plan will cover for the 1st month bill. Any remaining will roll over to cover the fee for the following month.
Our $30 registration fee will be waived till further notice.

Our bills are sent via email and accessible through our redONE 1App. However, you may request for a paper bill at a fee of $5/bill.

Payment of bills can be done online – through our redONE 1App. Alternatively, you may walk in to any of our partners’ shop to make payment in cash/card, or apply for GIRO payment with your respective providers. Note: As GIRO payment takes some time for the bank to process, please continue paying your bill through our partners till you receive a confirmation from us that your GIRO is in place.

Basic Internet will kick in when your local data bundle is fully utilized, and your internet speed will be throttled down to 128kbps. This is to prevent bill shock for our subscribers. 128kbps is enough to send out basic messages. To gain access to high speed Internet again, all you have to do is purchase a data add-on via our 1App. Alternatively, when the bill cycle resets on the 1st of every month, subscribers will have access to high speed Internet from their bundle again.

Our current promotion is as follows:

• Waiver of Registration Fee ($30)
• Free Caller ID until further notice
• Free 100 minutes for GIRO payment

Check your APN settings and ensure that your APN name is redONE. To access your APN Settings, follow the instructions below:

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iPhone	Go to: Settings Mobile Data Mobile Data Network APN Name: redONE	Go to: Settings Cellular Cellular Data Network APN Name: redONE
Android	Go to: Settings Connections Mobile Networks Access Point Names APN Name: redONE	Settings Wireless & Networks More Mobile Networks Access Point Names APN Name: redONE
Other varying OS	Go to: Settings Wireless & Networks More Mobile Networks Access Point Names APN Name: redONE

Simply download and print this Letter of Authorisation (LOA), and fill in the details accordingly.
Do also ensure that the relevant documents are prepared for our Partners to perform the transaction.

If you are an Apple (iOS) user, these charges come from the activation of iMessage and FaceTime. Both services involve incurring a cost for sending an international SMS message. This SMS is sent in the background by your iPhone (to Apple's servers in the UK) when setting up these services. For all international SMSes originating from Singapore, redONE charges a $0.15/SMS sent. Roaming charges will apply if the SMS is not sent out from Singapore.

Moreover, when a user tries to activate iMessage, a popup message will appear citing that the carrier may charge for messages used to activate iMessage.

From time to time, Apple may prompt out a message to reactivate the iMessage or Facetime service. Clicking OK will allow Apple to send another international SMS message to the UK servers again. Some situations where Apple may prompt out the reactivation message are when you swap SIM Cards, lose network connectivity, or enter flight mode for an extended period of time and reconnect. This is an Apple service, and to prevent these charges from happening in future, we advise that subscribers no activate the iMessage and Facetime functions.

For Android users, when you access to the Google Play Store and download paid applications via mobile data, Play Store will prompt out different payment methods for you to pay for the app.

If you select StarHub billing, a silent SMS will be sent out to the Google servers, the payment for the app will appear in your phone bill at the end of the month. In addition, the silent SMS that was sent is considered an international SMS. For all international SMSes originating from Singapore, redONE charges a $0.15/SMS sent. Roaming charges will apply if the SMS is not sent out from Singapore.